Returns & Exchanges
At Hello Clio, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. If your new fashion find isn't a perfect fit, our simple return process ensures a quick exchange or refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn garments with original tags attached into their original packaging or a secure mailing bag to ensure they arrive safely.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing